Patients, customer service and EMS 2.0 on the Garage

A last minute Skype call from @happymedic landed me in the middle of a great episode of the “Happy Hour” via the EMS Garage podcast. I was fortunate enough to join @happymedic, @podmedic, @imagemedic and @setla in discussing some hot EMS topics. @happymedic kicked off the show by telling a story about how his department ended up creating a definition of the word “patient”. This was a bit of a shock to us all as we have never really thought of what exactly makes a person a “patient”.

The best definition of a “patient” that I could come up with was anyone who requests service or presents with some sort of a chief complaint. Have you ever thought about what makes a person a “patient”?

We followed up with talks about transport destination decisions and ways to address abuse on the 911 system. We ended our show with some updates on Chronicles of EMS and the future plans for the project.

I really appreciate the opportunity to have been included on the show and I hope to join everyone again for great discussion and debate. In case you didn’t know, the EMS Garage can be found at http://www.emsgarage.com.

Check it out and be sure to listen in every week!